THSB Online Banking and Mobile Banking Privacy Policy
The Hometown Savings Bank is committed to providing the highest level of security and privacy regarding the collection and use of our online banking customers' personal information, as well as that of all visitors to our web site. Personal information may be collected through the submission of account applications, online banking transactions, or using online financial tools such as interactive calculators. A detailed description of THSB's Online Banking and Mobile Banking Privacy Policy is provided below. If you have additional questions regarding the privacy of your personal information, contact us.
Respect of Right to Privacy
THSB respects your right to privacy and takes every precaution to provide you with the same level of privacy within our virtual branch that you receive through more traditional bank delivery channels.
Collection and Use of Personal Information
The collection of personal information online is designed to protect access to your personal accounts and to assist the bank in providing you with the products and services you want and need. All personal information collected and stored by the bank is used for specific business purposes-to protect and administer your personal accounts and transactions, to comply with state and federal banking regulations, and to help the bank better understand your financial needs to design or improve our products and services.
Internet banking places a "cookie" on your computer or device when you visit our website. A cookie is a small text file that allows the website to recognize your browser the next time you visit the website. THSB may also use cookies to inform, optimize and serve content based on your visit to our website. We may also use cookies for advertising purposes. The cookie does not in any way provide us with identifying information such as name, account numbers, social security numbers or addresses, nor does it give us access to your computer or mobile device.
The Hometown Savings Bank may collect data from your THSB Mobile Banking App on your smart phone or smart device should you allow it. The data collected may include device location, UserID, app interaction, and your first name. THSB may use this data to enable geofencing for marketing as well as creating personalized marketing campaigns within Mobile Banking. We may collect your device location, even when the app is closed or not in use. THSB does not sell or redistribute this data, and it is only used by The Hometown Savings Bank.
Employing stringent security measures in the collection of your personal information, all THSB online account applications are submitted to the bank's secure administration site through an encrypted direct line to the bank. Once received by the bank, only approved personnel may open and process the application. Furthermore, auditing mechanisms have been put into place to further protect your information by identifying which employee(s) has accessed and in any way modified-for example, updated or added to-your personal information.
Maintenance of Accurate Information
It is in the best interests of both you and the bank to maintain accurate records concerning your personal information. For this reason, THSB allows you to update your personal information online, at any time, through the submission of encrypted email requests sent to the bank's secure administration site. Notifications are immediately sent to approved bank personnel alerting them to the receipt of your request. This procedure allows THSB to update your personal information within a timely manner.
Limited Employee Access to Personal Information
THSB limits employee access to your personal information to only those bank administrators with a business reason for knowing such information. THSB also educates all employees about the importance of confidentiality and customer privacy. In addition, individual usernames and passwords are used by approved bank personnel to access your personal information online, providing audit trails to further safeguard the privacy of your personal information.
Third-Party Disclosure Restrictions
THSB follows strict privacy procedures regarding protecting your personal information. In addition, the bank requires all third parties with a business need to access this information to adhere to similar and equally stringent privacy policies. Personal information may be supplied to a third party to process a customer transaction; if the customer requests it; the disclosure is required or allowed by law (i.e., exchange of information with reputable reporting agencies, subpoena, or the investigation of fraudulent activity, etc.); or for marketing purposes of which the customer has been previously informed and has been given the opportunity to decline.
Account Deletion and Record Retention
Upon request, a customer may request THSB to delete their Online Banking and Mobile Banking records. Doing this will remove any record for online banking, mobile banking, and any ancillary service provided thereof. In some cases, Online Banking records may not be immediately deleted by THSB or a third-party vendor to comply with Record Retention requirements for the applicable product or service.
Our practice is to retain any necessary record as required by law. Upon the passing of any requirement to retain records THSB and our third-party vendors will dispose of the records by purging electronic data from our systems or destroying any paper documents through commercially reasonable means.
Disclosure of Privacy Policies
THSB is committed to ensuring the privacy of its customers' personal information. For more information regarding the THSB Online Banking and Mobile Banking Privacy Policy, contact us.
Revised 10/2024